GOAL:

Increase Lego Store foot traffic and customer retention.

Insights:

  • Kids are growing up faster than before, however, stores with hands-on interaction are more successful with both older and younger kids.

  • Kids are the catalyst for when parents visit the Lego Store, but parents determine how long they stay in-store.

  • Parents want their kids to learn, but kids get excited by the themed toys.

STRATEGY:

Get parents to feel young with their kids through play.

CONCEPT:

Lego Playbox is a moveable multipurpose station. 

Execution

The counters on the outside and inside are different heights so adults and children can both play comfortably. The shape also allows for employees host events, then quickly sweep the Legos back into the tubes to be sorted into a bin.

iPads can contain: 

  •  Recreational tutorials for Limited edition builds found only at Playbox events

  • Story-centric builds that prompt customers to create a story with their Lego creations

  • Follow-along instructions and score keeping for games lead by employees

Case study video

TEAM:

Art Directors: Rachel Sheeran & Anna Andreen

Strategist: Kyle Calkins